Refund policy

No-Return & Refund Policy

No-Returns
All sales of limited-quantity art prints are final. Due to the limited nature of these editions, we cannot accept returns or exchanges for change of mind or buyer's remorse.

Wrong Item Received
Please inspect your order upon reception and contact us immediately if we accidentally ship you the wrong item, so that we can evaluate the issue and make it right.  

We will fix it at no cost to you. Please contact us at support@svntyselachii.com within 14 days of delivery. To help us process your request quickly, in the request email, please include:
  • Your order number
  • Photos of the incorrect item 
  • Be sure to provide clear photos of the products on a flat, well-lit surface 

We will notify you once we’ve received and inspected your request. If it is confirmed you received the wrong item and the correct print is still available, we will ship it to you right away. If the correct print is out of stock due to limited quantities, a full refund will be issued.

The refund will be sent to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@svntyselachii.com


Damaged or Lost Items
Please inspect your order upon reception and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right.

We pack each order with care. If your art print arrives damaged during transit, please contact us at support@svntyselachii.com within 14 days of delivery for a refund.

To help us process your refund quickly, please include:
  • Your order number
  • Photos of the damage to both the art print and the shipping packaging
  • Be sure to provide clear photos of the products on a flat, well-lit surface 

For packages marked "Delivered" but not received, please check with your local post office or neighbors before reaching out to customer support.

Refunds
We will notify you once we’ve received and inspected your refund request, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@svntyselachii.com

 

You can always contact us for any question at support@svntyselachii.com