Shipping policy

Shipping Policy

Thank you for supporting my art! Each print is handled with care to ensure it arrives safely at your doorstep. Please review the details of our US and Canada shipping policy below.

Processing Time
All art prints are carefully prepared and packaged.  Orders take 3–5 business days to process and hand off to the carrier.

Orders are not processed or shipped on weekends or major holidays.
If there is a high volume of orders, processing may take a few extra days. We will notify you via email if a significant delay occurs.


Shipping Rates & Delivery Estimates
We ship exclusively within the United States using the United States Postal Service (USPS). Shipping charges for your order will be calculated and displayed at checkout.
Free Shipping: We offer Free Standard Shipping on all orders over $50.
USPS Ground Advantage: 2–5 business days (Standard for orders under $50, flat or calculated rate at checkout).
USPS Priority Mail: 1–3 business days (Available as an upgraded option at checkout).
Please note: Delivery windows provided by USPS are estimates and are not guaranteed.

For Canada we ship exclusively through FedEx International Connect Plus®

Packaging Care for Art Prints
To guarantee your art arrives in pristine condition, we use professional-grade packaging:
Art Prints: Shipped flat in bubble mailers, with rigid corrugated cardboard backing boards and acid-free cello clear sleeves.

Tracking and Delivery
Once your order ships, you will receive a confirmation email containing a USPS tracking number. Tracking information typically updates within 24 hours of package drop-off. For Canadian orders, once your order ships, you will receive a confirmation email containing a FedEx tracking number. Tracking information typically updates within 24 hours of package drop-off. 

Damages, Lost Packages, and Issues
We want you to love your art. If your prints arrive damaged during transit, please follow these steps:

Please inspect your order upon reception and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right.

We pack each order with care. If your art print arrives damaged during transit, please contact us at support@svntyselachii.com within 14 days of delivery for a refund.

To help us process your refund quickly, please include:
  • Your order number
  • Photos of the damage to both the art print and the shipping packaging
  • Be sure to provide clear photos of the products on a flat, well-lit surface 

For packages marked "Delivered" but not received, please check with your local post office or neighbors before reaching out to customer support.